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Easy return policy
Offer a hassle-free return process with clear guidelines
sportskart99@gmail.com
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TERM AND CONDITION
To be eligible for a refund or replacement due to a damaged or fake product, you must provide an unboxing video that meets the following criteria:
- Continuous Recording: The video must be recorded in a single, continuous take without any edits or cuts.
- Clear Visibility: All sides of the package must be clearly visible in the video.
- Package Inspection: The sides of the package must be adequately stretched and expanded within the frame to ensure a thorough inspection.
- Label Visibility: The product label must be clearly visible in the video.
Refund or Replacement Process:
- Contact Customer Support: If you receive a damaged or fake product, please contact our customer support team within 2 days of receiving the package.
- Provide Unboxing Video: Submit the unboxing video as evidence of the product’s condition.
- Assessment: Our team will review the video to verify the damage or counterfeit nature of the product.
- Resolution: If the video confirms the issue, we will process a refund or replacement as per our return policy.
Additional Notes:
- The unboxing video should be recorded in a well-lit environment to ensure clarity.
- The video should be uploaded to a secure platform and a link provided to our customer support team.
- We reserve the right to request additional information or evidence if necessary.